Questions about Treats
Are your treats homemade?
Yes - every single treat is hand cut and homemade.
What is the shelf life of treats?
All treats contain no additives, preservatives, or ingredients that spoil quickly. They're naturally preserved through dehydration.
Treats have a shelf life for up to 1 month. They should be stored in a dark, cool place (heat and humidity will affect shelf life). We recommend storing portions away in a freezer if you don't plan on feeding them to your pup within that time.
How many treats are in each bag?
Our regular treat bags have about 130g of treats. Our training bites bags have about 50g of treats.
Why are your dog treats wheat-free?
Wheat is a common allergens for dogs. It also provides no nutritional benefit for dogs and is mostly used as a filler in dog food. It also promotes obesity when consumed in excess - that's why we've decided against it as an ingredient in our treats!
Are Billy's Treats really healthy for my dog?
Like most treats, they are not to be a substituted for meals or used as medicinal supplements, however, they are packed with great ingredients for your dog's coat, skin, digestion, and stool. They are a great healthy treat option.
We don't use any fillers (like wheat, soy, cornstarch, corn syrup), artificial colour or preservatives, or sugar - though, not all of these ingredients are necessarily bad for your dog's health. There are so many other nutritious ingredients for your dog that we choose to fill our treats with instead (like pumpkin, oatmeal, coconut flour, flaxseed, and more).
How many treats can my dog have at a time?
If your dog hasn't enjoyed our treats before, as you'd introduce most new things, start slow. If your pup is known to have a sensitive tummy, start with a few treats at a time and see how they react (check their stool the next day).
Shipping + Stockists
Do you ship outside Canada?
We are currently not offering shipping outside Canada. Sorry!
How long will it take for my order to arrive?
We do our best to fulfill and send products 1-3 business days after you've made your purchase.
From then, your package is sent via Canada Post and can take anywhere between 2-6 business days to arrive to your mailing address.
Free shipping on orders over $60
Fun fact: shipping is very expensive and can cost a small business anywhere between $10-$20 to ship a small box across Canada.
However, we appreciate your support and if your order is over $60, free shipping will automatically be applied at checkout. Thanks for shopping in advance!
Is Billy's Treats available in stores?
We have a few locations across Canada that sell various Billy's Treats products. For more info see our Stockists Page.
Unfortunately we are unable to accept any returns or process any refunds.
Should you have any issues with your products, please email us at email@example.com and we'll do our best to take care of you from there.
Do you have a warranty?
We provide a 1-year warranty only on our Leash + Collars. If your items are not performing as they should within a year of purchase, we'll fix or replace the items free of charge.
Please note that this warranty does not cover general wear and tear or chewing. Email us at firstname.lastname@example.org for more info.